Privacy Policy

EARase (Amanda) is committed to protecting your privacy and handling your personal information with care and transparency.
This Privacy Policy explains how data is collected, used, stored, and protected when you use EARase ear wax removal services, website, loyalty card programme, or contact EARase for any reason.

Information Collected

EARase may collect the following types of information:

- Full name
- Date of birth
- Contact details
- Emergency contact details
- Payment information

Medical Information:
- Medical history relating to ear health
- Previous treatments or consultations
- GP or referring clinician details
- Consent forms

Appointment & Usage Information:
- Dates and times of visits
- Treatment notes
- Loyalty card usage and stamp history

How EARase Uses Your Information
Your information is used to:
- Provide ear wax removal services
- Maintain accurate medical records
- Book or modify appointments
- Contact you regarding your treatment or reminders
- Operate EARase loyalty card programme
- Process payments and issue invoices
- Improve EARase services
- Meet legal and regulatory requirements

Legal Basis for Processing (UK GDPR / Data Protection Act)
EARase processes your data based on:
- Consent
- Contract
- Legitimate interest
- Legal obligation

Data Sharing
EARase does not sell your data, but may share data only when necessary:
- With medical professionals (only with your consent)
- With payment processing providers
- With regulatory bodies, if legally required
- With IT service providers for secure data storage

Data Storage & Security
EARase takes privacy seriously and use:
- Encrypted digital storage systems
- Password-protected devices
- Secure booking platforms
- Limited access controls for staff only

Data Retention
Medical records may be retained for up to 7 years, or as required by law.
Loyalty card data may be stored for up to 12 months after your last appointment unless deletion is requested.

Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate information
- Withdraw consent
- Request deletion
- Request a copy of your records
- Complain to the ICO if data is mishandled

Loyalty Card Programme
If you join our loyalty card programme, EARase will store minimal data necessary to record your visits and rewards.
You may request to opt out at any time.

Cookies & Website Use
EARase's website may use cookies to enhance user experience and monitor site performance.
You can disable cookies in your browser settings.

Contact Us
EARase 
[email protected] 
01205 331993

Updates to This Policy

EARase may update this Privacy Policy from time to time.
Any changes will be posted on this website with an updated revision date.